PayPal checkout is not working if a negative amount is selected

  • Jan
    Asked on September 6, 2018 at 12:45 PM

    Getting this message in PayPal checkout.

    PayPal Checkout - Please try again.
    Things don't appear to be working at the moment. Please try again later.

    1536252361paypal negative 300 Screenshot 10

    This only happens if the negative amount is selected.

    153682910009 13 wq3z4 Screenshot 21

  • singlestraveservice
    Replied on September 6, 2018 at 1:37 PM

    Yes this is the problem .. when we apply a discount to a sale it fails on the pay pal receiving the information...

  • singlestraveservice
    Replied on September 6, 2018 at 3:32 PM

    It meant to be a credit and a reduction in total price without the - sign it would another charge..

  • Özlem JotForm Developer
    Replied on September 18, 2018 at 3:55 AM

    Hello @singlestraveservice,

    I am Ozlem from Payment Integrations Team. Thank you for reporting this issue to us.

    According to my investigations, it is not possible to set a negative amount to PayPal product. We just set product information to PayPal and total is calculated total on PayPal side (by PayPal). This is the PayPal's workflow.

    If we calculate total on our side and set total amount directly to PayPal, we will lose other item based information. Unfortunately, the change that you requested affects all other PayPal users.

    On the other hand, I fixed the error below:

    PayPal Checkout - Please try again.

    Things don't appear to be working at the moment. Please try again later.

    When customer selects a product which is under zero, PayPal returns this error. I prevented to send a negative amount to PayPal side.

    Please use Coupons to make discount (as my colleague suggested).

    How to Add Coupon Code to Payment Forms

    If you need more details, please let us know.

    Thank you for your understanding.