What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Updates to forms after submission

    Asked by bclarkson on December 15, 2012 at 11:48 AM

    Have a form to submit a request for work (for example). There is an area on the form for the receiver to add updates as the work is done through the form edit process. How do I provide automatic email alert to the originator each time the form is updated?

  • Profile Image
    JotForm Support

    Answered by Welvin on December 15, 2012 at 02:11 PM

    Hi,

    With the word "originator", do you mean the form sender? Unfortunately, form sender will not be able to receive a notification when his/her submission is edited/updated. When you edit a submission, only you as the recipient can see it.

    A workaround I could suggest it to manually email the sender about that update.

     

    Thanks

  • Profile Image

    Answered by bclarkson on December 15, 2012 at 03:00 PM
    This would be a very useful feature. I know we can do the manual reply. It would be good to have the url for the individual submissions available (updated) as part of the editable submission to include in the email. I include it in the submission received alert and as long as people keep the original email they can always look at the updated status.
  • Profile Image
    JotForm Support

    Answered by Welvin on December 15, 2012 at 03:49 PM

    How about adding additional form notifications and set conditional logic to it (Send an e-mail after submission) and by adding the email field variable as the recipient?

    So this acts as Auto Responder so everytime you will make the edit, the sender will be able to receive the updated submission. The email field variable acts like the receiver.

    Email Variable can be obtain from the form notifications settings, this one;

     

    I have tried this and this work. Me as sender can receive the updated version of my submissions. 

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on December 15, 2012 at 03:52 PM

    This is my form: http://jotformpro.com/form/23016627372955. Submit a test data I will do an edit and so you can the updated version via email.

     

    Thanks