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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email notifications - not working

    Asked by skifstad on December 16, 2012 at 11:26 AM

    Hello - I'm not getting email notifications for my form "forensics meet registrations".  I've looked in my spam folder - nothing there.  I use this form only for a few months/year and last year when using the form the email notifications worked fine.  Please take a look at what mistakes I'm making.



    Roger Skifstad



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    JotForm Support

    Answered by liyam on December 16, 2012 at 11:42 AM

    Hello Roger,

    Your email address was found to be added to JotForm's bounce list due to this reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'Requested action not taken: mailbox = unavailable'

    It's probably a small glitch on your service provider's end at the time JotForm was trying to send you an email notification.  I have now removed the email from the bounce list.  You should be able to receive emails again.

    If you have other questions or concerns, please do let us know.