email notifications - not working

  • Profile Image
    skifstad
    Asked on December 16, 2012 at 11:26 AM

    Hello - I'm not getting email notifications for my form "forensics meet registrations".  I've looked in my spam folder - nothing there.  I use this form only for a few months/year and last year when using the form the email notifications worked fine.  Please take a look at what mistakes I'm making.

     

    thanks

    Roger Skifstad

    skifstrb@chipfalls.k12.wi.us

    715-523-9133

  • Profile Image
    liyam
    Answered on December 16, 2012 at 11:42 AM

    Hello Roger,

    Your email address was found to be added to JotForm's bounce list due to this reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'Requested action not taken: mailbox = unavailable'

    It's probably a small glitch on your service provider's end at the time JotForm was trying to send you an email notification.  I have now removed the email from the bounce list.  You should be able to receive emails again.

    If you have other questions or concerns, please do let us know.

    Thanks.