Paid Yearly membership not showing

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    Asked on December 16, 2012 at 12:28 PM

    I took advantage of the yearly 50% off membership about a week ago. It got added to a wrong account. I live chatted someone and they said they moved it to the correct account weescottishboy but I have just been downgraded today. Please could you upgrade the account back to the yearly subscription I paid for.


    Thanks :)

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    Answered on December 16, 2012 at 02:00 PM

    I have found your order and re-upgraded you.

    We had already associated the order with your new account, the cancelation of your monthly subscription had caused a little glitch. This wont happen again.

    Thanks for choosing JotForm.