What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid Yearly membership not showing

    Asked by weescottishboy on December 16, 2012 at 12:28 PM

    I took advantage of the yearly 50% off membership about a week ago. It got added to a wrong account. I live chatted someone and they said they moved it to the correct account weescottishboy but I have just been downgraded today. Please could you upgrade the account back to the yearly subscription I paid for.


    Thanks :)

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    Answered by fxr on December 16, 2012 at 02:00 PM

    I have found your order and re-upgraded you.

    We had already associated the order with your new account, the cancelation of your monthly subscription had caused a little glitch. This wont happen again.

    Thanks for choosing JotForm.