Why is the submissions data being published on my web site?

  • anaisgil2404
    Asked on September 8, 2018 at 3:40 PM

    A client filled a form on my website www.wewriteit.ca and his info is saved on the website and the public can see this. Is this going to happen everytime?


    http://wewriteit.ca/services/resume-writing/

  • Kevin Support Team Lead
    Replied on September 8, 2018 at 9:04 PM

    I have reviewed your form and web page, I cannot see submissions information anywhere there. 

    May you please let us know where on your web page are you seeing the submissions data? 

    JotForm does not have such feature by default, if possible, please kindly provide us a screenshot of the issue, please do not attach the file via an  email response since it will not be posted here, instead you should follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Thanks. 

  • anaisgil2404
    Replied on September 9, 2018 at 11:43 PM
    [Image]
    This is what I mean the infor that the last client filled up is showing on the site. Open the site in your computer or phone and check the tab for resume writing www.weweriteit.ca
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  • liyam
    Replied on September 10, 2018 at 3:44 AM

    Hello,

    Unfortunately, images attached via emails do not reach here in the forum. May I request to please visit this link instead and upload the image here: https://www.jotform.com/answers/1575088

    We shall look forward to your update.

    Thanks.

  • anaisgil2404
    Replied on September 10, 2018 at 1:43 PM
    Its not attaching- can you check www.wewriteit.ca under resume writing there is pre filled info that shouldnt be accessible to anyone
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  • Kiran Support Team Lead
    Replied on September 10, 2018 at 2:52 PM

    I have checked the web page and see that there is no information is being displayed on the form. Please see the screenshot below:

    153660523711092018 000928 Screenshot 10

    Is the issue occurring on any specific browser at your end? Could you try accessing the web page on a private/incognito window or a separate browser? Also, please try clearing the browser cache and see if that helps.

  • anaisgil2404
    Replied on September 10, 2018 at 3:43 PM
    If you look at the name theres a name in there Kostiantyn (that was my last client) in the picture attached
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  • anaisgil2404
    Replied on September 10, 2018 at 3:43 PM
    Other fields are also filled with his info
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  • Kevin Support Team Lead
    Replied on September 10, 2018 at 4:13 PM

    It's not an issue and it's not actually that the form is saving the data, what happens is that you have configured a placeholder on your fields and used that info as example, to get rid of that simply remove the current info on the placeholder section of the field settings wizard, here is how to do it: 

    1536610342screenshot 01 Screenshot 10

    Also, the attached images via email responses will not reach this thread, as we have been explaining, instead you need to upload the image by opening this thread in a web browser and using the text editor, here is also a detailed guide about how to do it: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Please try what I suggested and let us know how it goes. 

    Thanks. 

  • anaisgil2404
    Replied on September 21, 2018 at 2:43 AM
    Hi Im having issues with all the forms. A customer just brought to my attention that when filling the resume writing form it takes them to jotform as collaborator- so they can access the form and modify it. Why is this happening? Im paying the membership to remove the branding and this is not acceptable. Can you fix this issue please
    ASAP
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  • Kiran Support Team Lead
    Replied on September 21, 2018 at 4:00 AM

    Your other question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1587327

    Thanks!