What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with updating read submissions

    Asked by paramountsecurity on March 03, 2011 at 06:30 AM

    When a submission is showing a value such as 1, at the side of the form, for example brochure request forms, it used to take the 1 off when you had read the submission. Now it seems to be stuck and stil shows a new submission even when they have been read. Any ideas?

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    JotForm Support

    Answered by obi-wan on March 03, 2011 at 06:50 AM

    For now you can use "Mark All as Read" option on the menu which will appear when you right click to a form. But now I am forwarding this bug report to our development team. Thanks.

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    JotForm Founder

    Answered by aytekin on March 07, 2011 at 03:29 AM

    I tested this in your account but I cannot re-create the problem. When I open the submissions page and read the post, the necounts drops 1.