What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I submit any of my three forms on the website I do not email notifications.

    Asked by joebrown2020 on December 17, 2012 at 11:58 AM

    I have set up the email notifications as conditional based on the email address field being filled in. 

    I do not receive any notifications.

    I also do not receive test emails sent from the website.

    Page URL:
    www.mgbtranslation.com

  • Profile Image
    JotForm Support

    Answered by idarktech on December 17, 2012 at 02:04 PM

    Hi,

    Submissions notifications was successfully delivered to your email address according to the mail logs. Did you check your spam folders? Maybe it ended up there. 

    /var/log/jotform/amazonSES.log:[17/Dec/2012:11:55:48 -0500]  AmazonSES Sent email to mbenedid@sympatico.ca -  MessageID:0000013ba9caf3e4-4b6e7da9-b104-479d-8a7f-a60da7e9e7b8-000000 - RequestId:9b518405-486a-11e2-ac0b-718de41a6764

    We'd also suggest to check your spam filter settings, add noreply@jotform.com to your senders list and white list JotMail IP's to your email provider side. This should help. 

    ----

    Also note that "Test email" would only send notification messages to the email address that's associated on your account not on the form recipient's addresses. You have to make an actual submissions in order to test your form recipients. We've made it this way in order to stop abusive users who uses this feature for their illegal activities such as spams. Thanks for your understanding.