email problem

  • Profile Image
    toledobanners
    Asked on December 17, 2012 at 01:00 PM

    I am not receiving any forms via email. I checked my address on file, still the same. What's going on? Plus your site doesn't work properly in Chrome.

  • Profile Image
    bigdecker
    Answered on December 17, 2012 at 01:04 PM

    I am also not receiving any notification emails, this seems to have been going on since the middle of last week.

  • Profile Image
    fxr
    Answered on December 17, 2012 at 01:37 PM

    @toledobanners,

    Your email address was in our bounce list as your email provider has been rejecting our emails for this reason:

    Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 ...=
    H:MXB [199.255.193.31] Connection refused due to abuse. Please contact you=
    r E-mail provider.'

    --

    I have now removed it from the bounce list, can you please ensure the Sender Email of your notifications are noreply@jotform.com  and try a test submission to see if things are resolved?

     

    Thanks.

    --

     

    @bigdecker, please open a new thread for your own issue.

    Thanks.

  • Profile Image
    toledobanners
    Answered on December 18, 2012 at 10:38 AM
    New response receivedWhere to I re-set the sender email? In my account where it asks for my personal email?
  • Profile Image
    idarktech
    Answered on December 18, 2012 at 12:06 PM

    @toledobanners

    What my colleague mean to say is to change your form notification's sender email to noreply@jotform.com. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to any Email field you had, just like this.

    Thanks!