Not receiving Notification Emails since Dec. 10.

  • Profile Image
    bigdecker
    Asked on December 17, 2012 at 01:42 PM

    I have not been receiving any notification emails since around Dec. 10.  Our notification settings havent changed, I even went in and recreated our notification for the form and still no fix.

  • Profile Image
    fxr
    Answered on December 17, 2012 at 01:51 PM

    You email host has been rejecting our emails so it has been added to our bounce list.

    This is the message from your mail host:

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 ZoQm1k01E0A2a0f01oQoQZ IB212 m=
    sg rejected as spam'

    I have now removed it for our bounce list.

    Can you please ensure the Sender Email of your notification emails are noreply@jotform.com and ideally ask if your email provider can also whitelist that email address.