What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving Notification Emails since Dec. 10.

    Asked by bigdecker on December 17, 2012 at 01:42 PM

    I have not been receiving any notification emails since around Dec. 10.  Our notification settings havent changed, I even went in and recreated our notification for the form and still no fix.

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    Answered by fxr on December 17, 2012 at 01:51 PM

    You email host has been rejecting our emails so it has been added to our bounce list.

    This is the message from your mail host:

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 ZoQm1k01E0A2a0f01oQoQZ IB212 m=
    sg rejected as spam'

    I have now removed it for our bounce list.

    Can you please ensure the Sender Email of your notification emails are noreply@jotform.com and ideally ask if your email provider can also whitelist that email address.