Not receiving Notification Emails since Dec. 10.

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    Asked on December 17, 2012 at 01:42 PM

    I have not been receiving any notification emails since around Dec. 10.  Our notification settings havent changed, I even went in and recreated our notification for the form and still no fix.

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    Answered on December 17, 2012 at 01:51 PM

    You email host has been rejecting our emails so it has been added to our bounce list.

    This is the message from your mail host:

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 ZoQm1k01E0A2a0f01oQoQZ IB212 m=
    sg rejected as spam'

    I have now removed it for our bounce list.

    Can you please ensure the Sender Email of your notification emails are and ideally ask if your email provider can also whitelist that email address.