Missing submissions

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    clubedocarinho
    Asked on December 17, 2012 at 02:57 PM

    Hello,

    We have a long form that all our customers must fill the first time they use our services. We have been using jotform for a while now and until a couple of months ago, we never missed a single submission. Recently, we are missing some submissions. In the last month, 5 customers claim to have filled the form, hit the "send" button and see the "thank you for your submission" page. However, we never received their submissions. These customers got a bit frustrated from having to fill the form all over again (it's a big form).

    We have accesses our Jotform account via HTTPS and there are no additional forms.

    Form URL: http://www.clubedocarinho.com.br/ficha/ficha/

    Thank you,
    Bruno

  • Profile Image
    NeilVicente
    Answered on December 17, 2012 at 03:20 PM

    Can you please try logging in to http://www.jotform.com/ and check if the missing submissions can found there?

    We are eager to hear your updates.

  • Profile Image
    clubedocarinho
    Answered on December 18, 2012 at 01:38 PM

    The missing submissions are still not there (they remain missing).

  • Profile Image
    Mike_T
    Answered on December 18, 2012 at 02:29 PM

    Did you get the Email Notifications for these missing submissions?

    Can you please also log in via http://www.jotformZ.com to see if your missing submissions are there?

    Thank you for cooperation.

  • Profile Image
    clubedocarinho
    Answered on December 18, 2012 at 03:50 PM

    No, we haven't received the e-mail notifications for the missing submissions.

    Logged in via http://www.jotformZ.com and the missing submissions are not there.

    Thanks so far

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    Mike_T
    Answered on December 18, 2012 at 04:15 PM

    This is strange, since we do not receive any similar reports from other JotForm users, and your form looks good.

    Have you switched from the iFrame to the embed code recently? Default embed code may conflict with the other Javascript code on the page.

    Can you change it back to the iFrame version?