Problem with character limits

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    Asked on December 17, 2012 at 03:13 PM

    We've put in a mximum 700 character limit but we've received a message that had over 1500 characters. I see that others have reported this - when will this be fixed?


    Jan Hunt

    Username naturalchild

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    Answered on December 17, 2012 at 03:44 PM


    I can't seem to replicate the issue. When you overlimited the character limits, you can't submit the form.


    Can you replicate the problem on your end? The user might have a broken browser javascript or the browser javascript might be disabled so he was able to bypass the validation of fields. Unfortunately we have nothing to do with this. But don't worry, this cases happens very seldom.


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    Answered on December 17, 2012 at 04:07 PM

    The problem may also occur when there's a code conflict between the form script and your page scripts. We'd also suggest to re-embed your form using iframe embed code. This will help prevent any possible conflicts with your page. Thanks!