maintance - when will it be through

  • Profile Image
    heathercnielsen
    Asked on March 03, 2011 at 08:01 AM

    For 2 days, I've been getting an error message that says site is performing routine maintanence and check back today. I have submissions but cannot see them. When will this be fixed. I also cannot attach aer  pdf pront screen only a jpeg which i dont have.  Please call me or email me. Beow is the error message I am receiving.

    Temporarily Unavailable
    JotForm is currently under a maintenance mode. Our first
    priority is to keep your forms working. That's why
    Submissions page and Reports are temporarily unavailable
    today. (3/2/2011) Please check back tomorrow.

    heather nielsen

    917.921.8386

    heather.nielsen@kaplan.com

  • Profile Image
    liyam
    Answered on March 04, 2011 at 12:24 AM

    Hello,

    We apologize for this inconvenience.

    Alternatively, you can try download your excel/csv file by opening the submissions page. just below the white background area is a grid list of the submissions.  On top of the grid is a link to download your file.

    You can try downloading the excel document there or simply view the submissions that you have received

    Another way is to try getting it partially. Click on Preferences icon on the right side and select a date range. Then click on the Exce/CSV link.

  • Profile Image
    abajan
    Answered on March 06, 2011 at 01:06 PM

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems