What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    maintance - when will it be through

    Asked by heathercnielsen on March 03, 2011 at 08:01 AM

    For 2 days, I've been getting an error message that says site is performing routine maintanence and check back today. I have submissions but cannot see them. When will this be fixed. I also cannot attach aer  pdf pront screen only a jpeg which i dont have.  Please call me or email me. Beow is the error message I am receiving.

    Temporarily Unavailable
    JotForm is currently under a maintenance mode. Our first
    priority is to keep your forms working. That's why
    Submissions page and Reports are temporarily unavailable
    today. (3/2/2011) Please check back tomorrow.

    heather nielsen

    917.921.8386

    heather.nielsen@kaplan.com

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    JotForm Support

    Answered by liyam on March 04, 2011 at 12:24 AM

    Hello,

    We apologize for this inconvenience.

    Alternatively, you can try download your excel/csv file by opening the submissions page. just below the white background area is a grid list of the submissions.  On top of the grid is a link to download your file.

    You can try downloading the excel document there or simply view the submissions that you have received

    Another way is to try getting it partially. Click on Preferences icon on the right side and select a date range. Then click on the Exce/CSV link.

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    JotForm Support

    Answered by abajan on March 06, 2011 at 01:06 PM

    Please be advised that everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems