What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disable form not working.

    Asked by ftrimm on December 17, 2012 at 06:48 PM

    I have disabled the form below.  It shows that it is disable.  However, the form is still assessible from my website (below -- a secured educational learning system).  It is also available from a clean web page.  I have closed the website, closed the web browser, logged out of jotform...  and can still access the form from any computer.  When I log back into jotform, the form is showing as disabled.

    This function has worked perfectly in the past, on many occasions.  It is not working now.


    Form:  http://form.jotform.com/form/93463125304

    Page URL:

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    JotForm Support

    Answered by Deygus on December 17, 2012 at 07:09 PM

    Hello, we do apologize for this problem. I just tested disabling on one of my own forms and it is working but I've also noticed that you are using the Older Version of JotForm My Forms so it appears that there is a bug causing this to happen. You may want to try switching to the New Version of JotForm for now and in the meantime I will foward this issue to our developers for them to take a look at and we appreciate your patience until then.

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    Answered by guest_23516922160044 on December 17, 2012 at 07:12 PM

    Thanks.  I'm not sure what you mean by older version vs. new version of JotForm.  I am using what is presented on this website when I log in.  

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    JotForm Founder

    Answered by aytekin on December 18, 2012 at 09:30 AM

    The form page seems to be disabled now. It must be a caching problem.