What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal submissions: why I do not receive the form info?

    Asked by guest_23506192018044 on December 17, 2012 at 07:10 PM

    I added PPal and it quit sending the acquired information back to me. when you submit goes straight to PP and i don't get the info. What am I doing wrong, thanks James C.

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    Answered by pinoytech on December 17, 2012 at 09:28 PM

    Hi James,

    Sorry for the inconvenience that may have caused. Regarding on the issue, can you please provide us your website url where your form embedded or your Form URL for us to check your form and for further assistance?

    Thank you!

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    Answered by guest_23506192018044 on December 18, 2012 at 12:26 PM

    Here Is the url where the form is at, http://www.autotagscustom.com/ordertag.htm

    Didn't know if it sent the notification email after payment or before. regardless, i am not receiving email notification

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    JotForm Support

    Answered by EduardoMendez on December 18, 2012 at 01:33 PM

    Hi there, 

    Can you please create a free account so that you can manage your form.  once you have created the account, please let us know the user name and we will transfer the form for you.

    Upon checking I can see 11 incomplete payments.  These incomplete submissions do not generate an e-mail.

    I'll wait for your response!