Paypal submissions: why I do not receive the form info?

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    Asked on December 17, 2012 at 07:10 PM

    I added PPal and it quit sending the acquired information back to me. when you submit goes straight to PP and i don't get the info. What am I doing wrong, thanks James C.

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    Answered on December 17, 2012 at 09:28 PM

    Hi James,

    Sorry for the inconvenience that may have caused. Regarding on the issue, can you please provide us your website url where your form embedded or your Form URL for us to check your form and for further assistance?

    Thank you!

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    Answered on December 18, 2012 at 12:26 PM

    Here Is the url where the form is at,

    Didn't know if it sent the notification email after payment or before. regardless, i am not receiving email notification

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    Answered on December 18, 2012 at 01:33 PM

    Hi there, 

    Can you please create a free account so that you can manage your form.  once you have created the account, please let us know the user name and we will transfer the form for you.

    Upon checking I can see 11 incomplete payments.  These incomplete submissions do not generate an e-mail.

    I'll wait for your response!