Why am I not receiving email submissions any more?

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    Asked on December 17, 2012 at 07:58 PM

    We've been using JotForm for over a year on our "contact us" page to submit emails from clients but have not received any submissions since September of 2012.

    I personally did not build the form ... it was done by a tech from Network Solutions so I don't know what account with you it would be under.

    So I can't check to see where the submissions are supposed to go.  Plus I'm not familiar with JotForm.

  • Profile Image
    Answered on December 17, 2012 at 10:02 PM

    Hi there,

    Sorry for the inconvenience that may have caused. As I've check your form notification recipient email address, I found out that this email address "info@sidstevens*******.com" is in our bouncelist and I will remove it for you.

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<00000139e29=3edd6-429a7b8c-06c3-4f9e-8fce-23856d9139a4-000000@amazonses.com>) with the =subject of (New submission: Click to edit this text...) matches a profile t=he Internet community may consider spam. Please revise your message before =resending.'


    In addition, the said form was created under guest account and associated to this email address "info@sidstevens********.com". If this email address is yours, I would suggest you to register to Free account and used the same email address so that all your forms and datas would automatically transferred into your free account.

    Thank you!

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    Answered on December 18, 2012 at 03:06 PM

    Thank you for your help!