I did not receive the response email for the security question which I filled?

I submitted a few questions via the Security form on 9/7. I have still not received a response (it is 9/14). I was just using the live chat function with someone from the Support team who was not able to assist or give me contact information for someone who can. They left the chat without asking if there was anything else that could be done. 

Could you please share the Form URL with us so that we could investigate further on this.

Let us know the details.

Thanks.

This is not an issue with a form we created. I submitted questions via the Security Form last week regarding the following items related to Jotform's service: 

Need contact name for an individual who manages our account:

Need contact telephone number:

Need contact email:

What has access to data (name of department or position)?

How is access to data controlled (password-protected? locked when not it use? Access limited to certain department or individual?)?

How long is data retained?

How is data destroyed when no longer needed?

Could you please forward the email that you have received from us so that we could check the status of it. I am not aware of the Security Questionnaire form if it was sent from our team. I'll confirm with my team as soon as we receive your email.

You can email us at support@jotform.com with the thread Id (Thread#1580805) as the subject line.

Thanks.

I have followed up twice via email and have yet to receive a response.

We apologize for the inconvenience and the email not being responded to promptly.

We have a guide on Jotform Security that can be found here: https://www.jotform.com/security/

I shall address your concerns here on the forum as best I can and feel free to ask for further clarification here on any of the issues. 

Need contact name for an individual who manages our account:

Need contact telephone number:

Your account is managed by the team at Jotform. We have various teams that could handle your account depending on the issue, for instance, an issue with billing related to your account will be managed by the billing team while a technical issue could be managed by our Level 2 developer team. Currently responding to this thread is the support team. The best practices and policies are maintained at Jotform to ensure your data is secure and protected in all these processes.

Need contact email:

You can send us an email on support@jotform.com. However, the quickest way to get a response is to contact us directly on the 24/7 support forum and we will be able to address all your concerns. Here is the contact link: https://www.jotform.com/contact/

What has access to data (name of department or position)?

Support Department, Billing Department, and DevOps have access to partial data on your forms. This is under strict guidelines and only when a request is made here by you granting permission to use the data to provide support should you have a query.

This also depends on your accounts/forms privacy levels. If you have some forms that require full encryption of data, that feature is available.

FOR ENCRYPTED FORMS

Refer to this guides:

https://www.jotform.com/blog/encrypted-forms/

https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

FOR HIPAA ACCOUNTS

https://www.jotform.com/hipaa/

FOR GDPR ACCOUNTS

https://www.jotform.com/gdpr-compliance/

How is access to data controlled (password-protected? locked when not it use? Access limited to certain department or individual?)?

All this data is controlled is explained above through the guides. Access to your data is only done when you create a request and have an issue on your account looked into and fixed. i.e. for Support purposes only.

How long is data retained?

How is data destroyed when no longer needed?

Your data is retained as long as you do not delete it or your account. If you left your account dormant for a very long period on logging in your data will still be available on our servers.