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Enrique LledóAsked on September 14, 2018 at 4:35 PM
Hi all
I do not know why my JotForm account is suspended.
When I try to log in as usual, and I get this message: Login failed - SUSPENDED
After
Please, can you help me?
Thank you.
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Bitia JotForm SupportReplied on September 14, 2018 at 5:11 PM
Upon review of your account I found that it was suspended because of form: https://www.jotform.com/71422285816356 is requesting banking information on plain field texts and upload of bank statement.
https://www.screencast.com/t/lWAj9MStXhoy
If you are using this form in order to collect payments I highly recommend you to use one of our "Payment Processors" in order to avoid any violation.
Or if you are using the form in order to create a direct deposit or a refund you need to add our two mandatory widgets that allows your customers to authorize the collection of their Banking Information:
1. Add the Terms & Conditions Widget for your users to read and agree.
2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.
I have reactivate your account for you to make the appropriate changes as soon as possible.
Thank you.