What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    From Background Not Showing

    Asked by macpooh on December 18, 2012 at 12:09 PM

    The problem is not a browser issue nor a computer issue.  I viewed the forms on several different computers (Mac and PC) and on several different browsers (Google, Safari, IE, Firefox) and could not see the form theme/background on any of them.  Your online tech support could not see them last night and the forum support could not see them this morning.  Again, the forms were displaying the theme with no problems for months and we have made no changes to the code.  The problem HAS to be on your end.  Additionally, someone there had to have changed something because I have not altered one bit of code and now the theme is visible.  Also, you say there is an intermittent conflict with the script on our webpages.  That would mean that your script conflicts with html which is the only code being used on most of our pages.  Therefore your forms are unstable so we will have to reevaluate whether to purchase your service since we are still in the product development stage.  Thanks for trying to address the problem.

    Page URL:
    storyized.com/order.htm,storyized.com/contact.htm,storyized.com/e-card<br/>.htm

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    JotForm Support

    Answered by Welvin on December 18, 2012 at 01:22 PM

    Hi,

    Your website contain a javascritp codes;

     

    We are sure that this is a conflict with your website scripts and jotform scripts and as suggested, use iframe method (https://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code) and that would solve all of this issues.

     

    Thanks