- macpoohAsked on December 18, 2012 at 12:09 PM
The problem is not a browser issue nor a computer issue. I viewed the forms on several different computers (Mac and PC) and on several different browsers (Google, Safari, IE, Firefox) and could not see the form theme/background on any of them. Your online tech support could not see them last night and the forum support could not see them this morning. Again, the forms were displaying the theme with no problems for months and we have made no changes to the code. The problem HAS to be on your end. Additionally, someone there had to have changed something because I have not altered one bit of code and now the theme is visible. Also, you say there is an intermittent conflict with the script on our webpages. That would mean that your script conflicts with html which is the only code being used on most of our pages. Therefore your forms are unstable so we will have to reevaluate whether to purchase your service since we are still in the product development stage. Thanks for trying to address the problem.
- JotForm SupportWelvinAnswered on December 18, 2012 at 01:22 PM
Your website contain a javascritp codes;
We are sure that this is a conflict with your website scripts and jotform scripts and as suggested, use iframe method (https://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code) and that would solve all of this issues.