no notifications and email status appears to be correct ???

  • Profile Image
    guest_23506192018044
    Asked on December 18, 2012 at 12:30 PM

    Here Is the url where the form is at, http://www.autotagscustom.com/ordertag.htm

    Didn't know if it sent the notification email after payment or before. regardless, i am not receiving email notification

    Thanks James C.

  • Profile Image
    Welvin
    Answered on December 18, 2012 at 01:34 PM

    Hi James,

    You will get the confirmation message after the payment was completed. If they just fill up the form and choose payment but have NOT send the payment, that submissions will go to your form Pending Submissions;

    http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    I have also made a simple changes to your form with regards to the form notifications settings. Please get back to us if you still can't received the notifications even the payment was made.

     

    Thanks