What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    no notifications and email status appears to be correct ???

    Asked by guest_23506192018044 on December 18, 2012 at 12:30 PM

    Here Is the url where the form is at, http://www.autotagscustom.com/ordertag.htm

    Didn't know if it sent the notification email after payment or before. regardless, i am not receiving email notification

    Thanks James C.

  • Profile Image
    JotForm Support

    Answered by Welvin on December 18, 2012 at 01:34 PM

    Hi James,

    You will get the confirmation message after the payment was completed. If they just fill up the form and choose payment but have NOT send the payment, that submissions will go to your form Pending Submissions;

    http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    I have also made a simple changes to your form with regards to the form notifications settings. Please get back to us if you still can't received the notifications even the payment was made.

     

    Thanks