What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was our background removed?

    Asked by Free4good4 on December 18, 2012 at 12:46 PM

    I just logged into our jotform account, and immediatley noticed the background was solid white. It used the silver template before. I believe I can fix this, I would just like to know how it happened.

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    JotForm Support

    Answered by Welvin on December 18, 2012 at 01:37 PM


    Are you referring to your form background? I can see it is working fine with the silver background;

    Clearing your page cache might help.


    If you are referring to your my forms page background;

    - I have seen my own background changed. Probably a dynamic update on backgrounds have been applied by our developers.



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    Answered by Free4good4 on December 18, 2012 at 02:08 PM

    I changed it back. Thats why it is now correct. I also just noticed my notification email subject int the same form changed back to your standard "New Submission:(form name)" format (I changed it back). I have not made these edits, and cannot figure out why they happened. Earlier today when I logged in and tried to close it, there was and error message that said something about "Cannot save form because of an invalid end date". I did not edit the form, I only went there to get a csv of our submissions.

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    Answered by jeanettebmz on December 18, 2012 at 02:46 PM

    We have lots of customer reporting this error message , which was inmediately reported to our developers and it's been resolved now. Probably the same glitch caused the change to the standard "New Submission" format . But like I said , the problem it's been fixed



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    Answered by Free4good4 on December 18, 2012 at 03:21 PM

    Ok. Thank you, and I will let you know if I have anymore problems.