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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mail Notifications: My form is not forwarding submissions to my e-mail address

    Asked by sbquality on December 18, 2012 at 12:49 PM


    My form that I use both abruptly stopped saving submissions on 8-21.  I am not sure if I hit the wall of space.  I just cleared out all submissions and responding via a test submission which saved in jotfrom, but did not forward.  I checked to see my info did not change from original set up which it did not and it does not automatic forward teh submissions to me.


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    JotForm Support

    Answered by EduardoMendez on December 18, 2012 at 01:53 PM

    Hi there, 

    I have cloned your form and tested a submission.

    The notification was sent to my e-mail address.  Did you receive it? 

    I added your address to the notification of the clone as well.

    Here are my results:

    If you did not receive this submission, please follow the instructions on this guide:


    Let us know if that helps!