What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I update my credit card information on file?

    Asked by vlm on December 18, 2012 at 01:38 PM

    I just need to update the credit card on file for my jot form account. How do I go about doing this? I cannot find anywhere to update this information in my account settings. 


    Thank you. 

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    Answered by jeanettebmz on December 18, 2012 at 02:43 PM

    I will go ahead and cancel your current subscription so you can re-upgrade using your new credit card through our new payment gateway (FastSpring)

    Your forms will not be affected if you re-upgrade right away. I'll await for your confirmation to proceed

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    Answered by vlm on December 18, 2012 at 03:38 PM

    Thanks Janette - go ahead and cancel the current subscription so I can re-upgrade right away. Thanks for your help!

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    Answered by jeanettebmz on December 18, 2012 at 05:51 PM

    I have just cancelled your current subscription, you can go ahead and re-upgrade