What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form disappeared

    Asked by ssieberg on March 03, 2011 at 10:10 AM

    This morning I found that my form and its submissions are all gone.  I have not altered my form recently.  Can someone look into this?  Thanks.

  • Profile Image

    Answered by DanielGriffin on March 04, 2011 at 08:50 AM

    Hi there,

    Do you have any record of the form ID?  You would be able to find it in the embed code for your site, or any of the other ways that you display your form.  If you can get that then I will be able to track the missing form down for you.

    Thanks,

    Daniel

  • Profile Image

    Answered by Scott Sieberg on March 04, 2011 at 09:20 AM

    Yes, my form number is 2794548612

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    Answered by DanielGriffin on March 04, 2011 at 09:43 AM

    Apparently that form has been deleted by the user.

    http://www.jotform.com/form/2794548612

    If you are sure you didn't delete it then either someone else has access to your account or it might be related to the maintenace.  I will upgrade this ticket to the next level and hopefully we'll track it down for you soon.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by abajan on March 06, 2011 at 01:00 PM

    Ssieberg, please be advised that if your issue was related to our recent server problems, everything should be back to normal now: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 07, 2011 at 03:22 AM

    I restored this form from backups.

    http://www.jotform.com/form/2794548612

    If you need anything else please let me know.