What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Help!! We can't log in and lost our form!!!

    Asked by guest_23525409372049 on December 18, 2012 at 02:47 PM

    Please help, we cannot log into our account. Our form is here and works great but we need to make some edits. We used to be able to log in but can't as of today. http://www.cleanmycarpetsnc.com/quote.html

    We tried to reset the password but its saying there is no address or username? How can this be? Account email:

     

    kb@cleanmycarpetsnc.com

    Page URL:
    http://www.cleanmycarpetsnc.com/quote.html

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on December 18, 2012 at 02:55 PM

    Hi there, 

    The form you are refering to is under the account with the user name of :cleanmyc

    Do you have access to the e-mail address associated to it: b****r3*6@gmail.com

    If so, please use the forgot password option on the LOGIN and follow the instructions sent to the e-mail address.

    Let me know if you need further assistance!

  • Profile Image

    Answered by guest_23525409372049 on December 18, 2012 at 03:52 PM

    Thanks! That must be what happened, the old email was: kb*** but client switched, I'll remember to log in with username instead