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    problems with Safari browser

    Asked by lgchamberlain on December 18, 2012 at 03:05 PM

    I juse Jotform for client surveys and have noticed that it doesn't always work for Safari users.   Any suggestions for a workaround other than printing the survey and physically mailing it to them?

     

    Lewis

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    JotForm Support

    Answered by Mike_T on December 18, 2012 at 03:14 PM

    Thank you for contacting us.

    Our forms are designed to work in every modern browser.

    Can you please provide some more information about the problems with Safari? Is there are any steps to reproduce the problems?

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    Answered by lgchamberlain on December 18, 2012 at 03:37 PM
    I have had the safari users unable to open the surveys or have the forms
    fail to send. So I mail them a hard copy. You can only say "it should
    work" then ask someone to "try it again" so many times.... Is there a
    version of Safari you are not compatible with? I could put a disclosure
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    JotForm Support

    Answered by NeilVicente on December 18, 2012 at 03:50 PM

    @lgchamberlain

    Is there a version of Safari you are not compatible with?

    No, there are no specific version of any browser with which our forms are not compatible. We will need to recreate the scenario for the problem so we can find out what exactly is causing it, and be able to come up with an answer or a solution.

    Are your forms embedded on webpages, or are they being used as standalone forms? Which specific forms under your account are involved in this issue?

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    Answered by lgchamberlain on December 18, 2012 at 04:24 PM
    Stand alone http://form.jotform.us/form/21794967520160
    Is it possible the form is timing out by not being completed quickly?
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    JotForm Support

    Answered by Mike_T on December 18, 2012 at 04:57 PM

    As far as I know, we do not have such limits, so it should not timeout.

    I have submit your "Confidential Introduction Survey v2" form using Safari 5.1 on my Windows machine, and using Safari 6 on Mac through browserstack.com service. I was not able to reproduce any issues.

    Can this be related to missed required fields by your users? The Submit button will not work without filled required fields, it will show warnings instead.

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    Answered by lgchamberlain on December 18, 2012 at 06:00 PM
    I don't know. They complete the forms and hit send. They get the final
    thank you notice that its been sent. I'm assuming this is user error and
    not a browser issue.