What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Pro: Quantity passed into PayPal is wrong

    Asked by Masalamedia on December 18, 2012 at 03:58 PM

    The quantity passed to Paypal is wrong.

     

    Screenshot
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    JotForm Support

    Answered by Mike_T on December 18, 2012 at 04:27 PM

    Thank you for reporting that issue to us.

    I can raise a ticket about this, but the system may be designed to work in this way.

    Do you have the information about quantity in your PayPal "Custom:" field?

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    Answered by Masalamedia on December 19, 2012 at 11:40 AM

    I set up the Quantity feature using instructions given to me here on the forums, within the Payment Wizard.

    From a common sense point of view, a different QTY value in Jotform and Paypal is undesired. And, that disrepancy potentially messes up all sorts of accounting/data management efforts.

     

    <<PS it would be nice if I could easily upload a screen shot to this followup answer. In the orignial post you can just upload a file. In followups I have to FTP the file to a server then add a link... an unwelcome annoyance that comes at a time when I'm on the forums because there is already a problem :-(

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    JotForm Support

    Answered by Deygus on December 19, 2012 at 12:32 PM

     

    I do apologize for this inconvenience, would you mind sharing with us a link to the form of yours that this problem occurred on so that we can further investigate this Quantity Issue? 

    Also, thank you for your input about the quantity value, it has been noted.

    Additionally, we do have a way for you to add in screenshots easily which works both when you ask a question or answer one by clicking on the Insert/Edit Image tool -

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    Answered by jeanettebmz on December 19, 2012 at 12:38 PM

    Additionally to what Deygus has explained to you, in order to get the URL you wantto insert on each thread using the icon, you must follow the steps I just explained to you on this other thread

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    Answered by Masalamedia on December 19, 2012 at 02:44 PM

    Thanks for the two answers about uploading images. Of course the main issue here is the Paypal Quantity problem.

    The two forms that fail to transmit the correct QTY value to Paypal are

    http://form.jotformpro.com/form/23176990495971

    and

    http://form.jotformpro.com/form/23178213875963

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    Answered by fxr on December 19, 2012 at 02:59 PM

    Is this only happening on your paypal pro email receipts?

    Do you know if the issue is prevalent when using standard paypal as your payment method?

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    Answered by Masalamedia on December 19, 2012 at 03:29 PM

    I'd have to build, deploy, and test that from scratch and really don't have the time. My PaypalStandard forms don't currently have a QTY property.

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    JotForm Support

    Answered by Mike_T on December 19, 2012 at 04:22 PM

    We have escalated the issue to our Development Team.

    We can not provide any ETA, but we will definitely let you know if we get any updates.

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    JotForm Support

    Answered by ozan on December 25, 2012 at 09:52 AM

    Hi Masalamedia,

    Sorry but I can't replicate the problem, so I need your assistance, please. As I see, your forms are removed. Can you tell if the quantity property is shown in the payment page? Because in my end, quantity is displayed as entered in the paypal payment page.

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    JotForm Founder

    Answered by aytekin on January 02, 2013 at 03:34 AM

    I believe if the user enters the credit card information on your form we send the total to the PayPal api, instead of sending the items prices and the quantities. That's why you see item price as $50 and the quantity as 1. So, the correct information about the quantity is what you see on JotForm submission. 

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    Answered by Masalamedia on January 02, 2013 at 04:29 PM

    Hey y'all - I am not getting email updates when my forum topics are updated. What's going on?

    I just tested the clone of my form you set up and it looks like it is now passing the proper quantity value to Paypal. Guess you fixed the original problem.

    Also, the Paypal column in an integrated Google Spreadsheet lacks the troublesome <table> tags that made it hard to use previously. thanks.

    However, it would still be great to see that paypal column split into separate columns since it currently contains multiple data points that must otherwise be parsed out. I've already mentioned this in other postings... it remains a big time suck for my client to manually do that.

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    JotForm Support

    Answered by Mike_T on January 02, 2013 at 04:46 PM

    Thank you for your update.

    Your email was added to our bounced list due to the following reason:

    Unknown address error 550 - "5.1.1 The email account that you tried to reach does not exist. Please try\n5.1.1 double-checking the recipient's email address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 http://support.google.com/mail/bin/answer.py?answer=3D6596ew4si34565130vdb.52"

    Now we have removed your email from the bounced list. Please re-check the delivery, and let us know if you are still facing the problem.

    We remember about the spread payment info feature request, and we hope to see it implemented at some point in the future.