I set a limit of 300 characters yet submitters can exceed this limit. Why?

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    jmcolucci
    Asked on September 18, 2018 at 07:12 AM
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    onurcan
    Answered on September 18, 2018 at 07:25 AM

    We've check the form and everything looks okay. 300 character limit works fine.

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    jmcolucci
    Answered on September 19, 2018 at 08:55 AM
    Umm... my latest submission....
    Jan 🐾
    ...
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    jmcolucci
    Answered on September 19, 2018 at 08:55 AM
    Umm... my latest submission....
    Jan 🐾
    ...
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    Richie_P
    Answered on September 19, 2018 at 10:32 AM

    I have checked your form and it seems you're using the short text entry to limit your character to 300. However,do note that this would only limit 300 words in the entry, if you want to define exactly the character limit I would suggest using the Long Text entry.

    And use the limit type Letters, in which it will only get 300 characters in the input field.

    Do note also, if ever your remove a field with a submission. That submission would be deleted. I would suggest hiding the field so that the submission won't be deleted.

    Please give it a try and let us know if this fits your requirements.

    Thank you.

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    jmcolucci
    Answered on September 20, 2018 at 12:43 AM
    Used long text entry and did a trial submission. Can insert more than character limit. I did not resubmit form after making changes. Should I have?
    Jan
    ...
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    Adrian
    Answered on September 20, 2018 at 06:33 AM

    I have edited the long text entry elements on your form so that the maximum number of characters that can be entered is 200 (as per your field descriptions).

    https://form.jotform.com/53572752576162

    153743958301.gif

    Let us know if you need further assistance.