Unable to submit a form

  • calibelleza
    Asked on September 18, 2018 at 10:07 AM

    Hi,


    I'm getting complaints from people not being able to send the form. When uploading picturs the problems occur. What can it be??

    It's on all of them-

  • BJoanna
    Replied on September 18, 2018 at 11:07 AM

    Is the issue related to all three forms you created? I tested your form Consulta Virtual, but I was not able to replicate the issue you reported. I successfully uploaded an image to all five upload fields and I successfully submitted the form.

    1537282937ty Screenshot 10

    Are your users getting some error message when they try to submit your forms? If so, please provide us a screenshot of the error message. 

    How to Post Screenshots to Our Support Forum

    If your forms are embedded, please provide us a webpage URL, so that we can test the forms there. 

  • calibelleza
    Replied on September 26, 2018 at 5:09 AM

    It's mainly the english form. People just can't seem to be able to upload pictures. I've tried asking what kind of phone they use to maybe exclude a brand or software but i get both iphone and androids.