My Stripe Payment Method is not working in form

  • Satgur
    Asked on September 18, 2018 at 11:29 AM

    I am not able to do payment through your Form.

  • roneet
    Replied on September 18, 2018 at 11:59 AM

    I see your form is not yet connected with Stripe. Also, the form is in Test mode. Please switch to the Live mode to make it work.

    Please refer to this screenshot:

    My Stripe Payment Method is not working in form Image 10

    Guide-to-integrate-with-Stripe:

    https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form

    Hope this helps!

    Thanks.

  • Netfix
    Replied on September 19, 2018 at 8:55 AM
    Now stripe is connected and payment mode is live but still not able to charge
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  • Netfix
    Replied on September 19, 2018 at 8:55 AM

    Still not able to charge.
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  • roneet
    Replied on September 19, 2018 at 10:11 AM

    If you are referring to this Form https://www.jotform.com/82516227066456 I could still see that it is still not connected to Stripe and in Test mode. It seems your Stripe payment question is not connected to Stripe account.

    Please refer to this screenshot:

    My Stripe Payment Method is not working in form Image 10

    After the connection it should show like this:

    My Stripe Payment Method is not working in form Image 21

    Let us know if you are not able to connect.

    Thanks.

  • Netfix
    Replied on September 19, 2018 at 10:43 AM
    It always got restore to not connected. How can i save payment option.
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  • Mike_G JotForm Support
    Replied on September 19, 2018 at 12:31 PM

    I would like to apologize for any inconvenience. Please know that every time you change the Mode of the Stripe payment field, your Stripe account will be disconnected and you will have to connect your Stripe account again.

    When on Test mode the Stripe Login page will look like this

    1537374188t12 22 17 Screenshot 10

    And it will look just like this when on Live mode.


    1537374257t12 23 18 Screenshot 21

    Also, I hope this helps — please go to your Stripe account and make sure your Stripe account is activated to access Live data.

    1537374631t12 28 29 Screenshot 32

  • AshtonP
    Replied on September 19, 2018 at 12:39 PM

    Further to my colleague's last response, I can see this on your form with ID -82516227066456 the stripe payment is now Connected with Live Mode. Meaning, the payments should now work fine.>

    Do let us know if you have any issues.

  • Netfix
    Replied on September 20, 2018 at 12:43 AM
    Yes its working now.. As i am checking my customer is not getting payment receipt.
    And one thing More o want to send this submission as an invoice..
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  • roneet
    Replied on September 20, 2018 at 2:35 AM

    To set-up payment receipt you need to just add a form auto-responder email alert in your form. The following guide should help you how to add form auto-responder: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    In this way, users will get their confirmation auto replies upon payment form submissions. For both Notification/Autoresponder emails you are able to customize the template that is sent and add the needed info from the form, including the payment field will also include the Stripe payment details and it looks like this when received:

    Here's also a guide about Stripe info in emails that may help you: How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts


    Do get back to us if you have any questions.


    Thank you!

  • Netfix
    Replied on September 22, 2018 at 1:43 PM
    I have set it up but stilly customers are not getting any receipt. And there is one more problem if payment is declined by stripe and not go through i am not getting error messages it goes hang down on blank page .

    I am not fully satisfied. I have already paid for your services but this waste of Money.
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  • Mike_G JotForm Support
    Replied on September 22, 2018 at 3:43 PM

    We would like to apologize for any inconvenience. Considering your new concern is about another topic, I have moved it to a new thread.

    https://www.jotform.com/answers/1588502

    Please refer to that thread if you have any further questions about Stripe receipts.