pop-up blocker effect Thank you message?

  • Profile Image
    tturiano
    Asked on December 18, 2012 at 07:21 PM

    Hi, some submitters to our form have said that they don't get any confirmation after they submit the form...

    http://www.packraft.org/American_Packrafting_Association/Join_APA.html

    I asked one guy who had trouble about his pop-up blocker and javascript settings:

    "I do have JavaScript enabled and block popups for most sites."

    Would a pop-up blocker prevent the default Jotform "Thank you" message from appearing?

    thanks, Tom

  • Profile Image
    jonathan
    Answered on December 18, 2012 at 07:33 PM

    Hi Tom.

    The possiblity that a browser's pop-up blocker can block the JotForm Thank You page is high. So, Yes.

    If the JotForm URL's are listed among the blocked list's in the browser, it will blocked it like any other websites. 

    You can instruct your form users to remove the JotForm form the blocked lists, and add it on the safe list instead if they need to use the browsers pop-up blocker.

    Hope this help.

    Thanks.