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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    pop-up blocker effect Thank you message?

    Asked by tturiano on December 18, 2012 at 07:21 PM

    Hi, some submitters to our form have said that they don't get any confirmation after they submit the form...

    http://www.packraft.org/American_Packrafting_Association/Join_APA.html

    I asked one guy who had trouble about his pop-up blocker and javascript settings:

    "I do have JavaScript enabled and block popups for most sites."

    Would a pop-up blocker prevent the default Jotform "Thank you" message from appearing?

    thanks, Tom

    Page URL:
    http://www.packraft.org/American_Packrafting_Association/Join_APA.html

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    JotForm Support

    Answered by jonathan on December 18, 2012 at 07:33 PM

    Hi Tom.

    The possiblity that a browser's pop-up blocker can block the JotForm Thank You page is high. So, Yes.

    If the JotForm URL's are listed among the blocked list's in the browser, it will blocked it like any other websites. 

    You can instruct your form users to remove the JotForm form the blocked lists, and add it on the safe list instead if they need to use the browsers pop-up blocker.

    Hope this help.

    Thanks.