Payment overlimit: My forms are disabled?

  • matt
    Asked on September 18, 2018 at 2:59 PM

    ugraded!?!?

  • roneet
    Replied on September 18, 2018 at 3:13 PM

    I see you are on Bronze subscription which is limited to 10 payments only and you have crossed your limit to 18, meaning that you can receive 10 submissions to your payment form.

    You may upgrade your account with higher plans if you want to receive more payment limit or you may wait till the first day of the next month as all the limits applied to your free subscription is reset on the first day of every month.

    Upgrade to a plan with higher payment limits. You can compare payment limits in this diagram:

    1522263681j0dhx Screenshot 10

    Please see this guide for more on usage limits:

    Understanding-Your-Account-Usage-and-Limits

    Guide-to-upgrade-account:

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    You can even take advantage of the GetMore section in your account.

    https://support.jotform.com/myaccount/getMore

    Thanks.