Notification email using Outlook doesn't show inline images

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    khaltd
    Asked on March 03, 2011 at 12:22 PM

    Hi,

    When receiving the notification email that includes an uploaded image, it displays fine in Thunderbird and web based accounts but no picture appears if using Outlook 2003.

    I can receive html emails in Outlook fine - in fact the notification email has a logo referenced from the web which displays correctly in the email, but the uploaded picture file doesn't.

    Any ideas?

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    DanielGriffin
    Answered on March 04, 2011 at 09:16 AM

    Hi there,

    Outlook 2003 has a feature which blocks online images, so that might be interfering with the mail.  Could you please try the following and let us know if it solves the problem?

    To turn off the Don’t download pictures or other content automatically in HTML e-mail option, follow these steps:

    Start Outlook. On the Tools menu, click Options. Click the Security tab, and then click Change Automatic Download Settings. In the Automatic Picture Download Settings dialog box, click to clear the Don’t download pictures or other content automatically in HTML e-mail check box. Click OK two times.

    Thanks,

    Daniel.

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    khaltd
    Answered on March 04, 2011 at 09:25 AM

    Hey thanks for that Daniel,

    Going through those steps I see that check box is already unticked. I guess it's kinda working the way it should 'cos I can send and receive email pictures. But still stumped as to why the uploaded image from jotform still won't show.

    I must have some setting/corruption in my Outlook I guess :/

     

     

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    DanielGriffin
    Answered on March 04, 2011 at 09:39 AM

    If you can recieve embedded pictures then your settings are probably ok.  Can you see the image in a browser by going directly to it?  i.e. find the url of the image and paste it into the address bar of your browser.  I don't have Outlook and can't find anything online about it, but I imagine that you just right click the image placeholder and look for properties.  Or view the message html source and look for src of the <img> tag.  If you can go directly to it, then Outlook is the problem.   If not then maybe the image is protected somehow.  If you send the url and I'll try to view it myself.

    Thanks,

    Daniel

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    khaltd
    Answered on March 04, 2011 at 11:18 AM

    Interesting!

    I can find the url via view source - even though the picture doesn't appear in the email, it is in the view source.

    http://www.jotform.com/uploads/khaltd/10602711507/16496824677444741/niko14.jpg

    And putting it in a browser url you can view it online too. So it increasingly looks like an Outlook issue.

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    jeffrey381
    Answered on May 27, 2013 at 06:03 AM

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