Email not being delivered to two different addresses upon completion of form.

Hello, 

 

This the second time we've seen this happen this month and up until then the form has been extremely reliable. 

 

Form: https://form.jotform.com/80874932528164

Submission ID: 4120589885821052567

Date 9/6.

A customer filled this form out successfully. They themselves received the email "Notification to Member" but the other email notification destined for us "Submission email to Salesforce" did not deliver to either of the two recipients assigned to it. 

 

Are you able to determine why these emails did not deliver? They are mission critical. thank you!

We apologize for the inconvenience.

Upon checking, it seems that one of your email is in our bounce list.

memberservices@sesamecommunications.com is NOT in the bounce list
memberservices@sesamecommunications.com is IN the unsubscribe list

I have removed your email from our bounce list. By the way, you can check if any email is in our bounce list or not and if the email address is in our bounce list, you can remove it as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List.

I would also recommend you to whitelist our IP addresses so you avoid emails not being delivered due to any security filter: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains  

You may also set up an SMTP sender so this uses your mail server info and avoid email issues: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form  

Also, please note that using the test email button on the email wizard will send the email to the address under your account, to properly test the recipient you will need to submit your form.