- formpartiloeAsked on December 19, 2012 at 05:51 AM
I got some troubles with google sheets integration. in fact, processing integration is successfull but, if I test the form, the new sumissions are not incremented into the google sheets. The only way to retrieve the new submissions is to generate a "rapport " file from Jotform.com but I don't want this option -
How shall I proceed to have a good integration?
Would you please answer me at email@example.com or indicate when a answer is done, because i can't see when you answer me?isn'it possible to follow our question over the forum?
thanks a lot
ps : All my forms are concerned by this problem
- JotForm SupportliyamAnswered on December 19, 2012 at 08:26 AM
Hello formpartiloe. What I'm suspecting here is the accented characters (and/or) degree character for labels on your form. Have you tried using regular a-z characters on your form?
We'll also do our tests to figure out what's happening.
- JotForm SupportjonathanAnswered on December 19, 2012 at 09:47 AM
Hi, I have a similar assumption to what Liyam had already mentioned. So, we suggest to try using English characters only as much as possible on your form's labels.
But I would also like to inform you that I was actually able to integrate your form (a clone) as is, in my google doc spreadsheet.
You can check the spreadsheet here https://docs.google.com/spreadsheet/ccc?key=0ArHMx2ARJqlrdG11QWhRQ2FQdkoxQ21NNURlLTNiZ3c
and the cloned test form here http://www.jotformpro.com/form/23533190836959
Please try to double check if during the google account verification process, all are validated succesfully -- as most of the time, an incomplete success in the validation is also the culprit as to why the integration seems to be not working.
Hope this also help.
- guest_30012314224029Answered on January 02, 2013 at 09:36 AM
Ok many thanks for answering - i found your answer just after submiting a new integration for another form - I use accent charactère because in france we are used to....
I'm managing formpartiloe et formation iloe but pleased if possible answer me at firstname.lastname@example.org, it would be helpfull to be noticed for your answer.
- raidlifeAnswered on July 18, 2013 at 03:44 PM
Have you solved this issue ? My google spreadshhet does not update with new entries. I also used accented characters because in French you have plenty of words using these characters.
I have already posted this issue on this thread that seems to be broken now: http://www.jotform.com/answers/217510-submissions-not-sent-to-google-spreadsheet
I reaaly need this form to work proprely asap now. Can you tell me if this will be solved quickly otherwise I will have to turn to another solution asap.
- JotForm SupportWelvinAnswered on July 18, 2013 at 05:30 PM
The report thread is still currently opened and no updates so far from our developers. It is marked as Important. I would suggest updating that instead of responding to someone else thread.
As a solution while waiting, I would suggest using English Field labels to your form. That should work in the mean time.