Extra unwanted email notification attachment

  • Anista_01
    Asked on September 19, 2018 at 7:52 PM

    Hi Guys, 


    please see below a screenshot of the notification email sent to a vendor. 

    Contained in the email, as an attachment that should /must not be there... is (1) DXC Flu... xls. How can I remove this??

    Note: attachment name (2) DXC Health Check....xls is to remain:)

    Note 2. The same issue applies to the other email templates as I simple duplicated them.... dooh


    1537400868 TEST DXC Health Benefits Pla Screenshot 10

    Page URL: https://form.jotform.co/82458521212855
  • Jed_C
    Replied on September 19, 2018 at 11:42 PM

    We apologize for the inconvenience.

    Please try to delete you email notifications and add them again by following this guide https://www.jotform.com/help/25-Setting-up-Email-Notifications.

    Let us know if that removes or not the extra email attachment. Looking forward for your response. 

  • Anista_01
    Replied on September 20, 2018 at 9:56 PM

    Thanks JED,


    I have created a new email from scratch and the second unwanted fill is still attached...

    any ideas how to remove, as this email template is sent to multiple vendors and this second file is commercially sensitive,


    1537494984DXC Health Benefits Plan reque Screenshot 10

  • BJoanna
    Replied on September 21, 2018 at 3:15 AM

    The first attached file "(1) DXC 2018 Health Checks leads" is the linked to the "online spreadsheet" text and the second attached file "(1) DXC 2017 Flu leads" is linked to the image you added to your email.

    1537513376file Screenshot 10

    To remove the second file open your Email Notification, select the image, click on the Insert/ Edit link option and remove the link of your document.


    1537514024link1 Screenshot 21

  • Anista_01
    Replied on September 21, 2018 at 3:43 AM
    You guys are insanely GREAT.... thank you for your OUTSTANDING support and
    patience.... thank you x1,000,000
    Ta
    Dujon
    *PS.. My new found respect and admiration for Shane Webcke, Footballer,
    son, father, and now QLD Safety Ambassador. Listen to his story
    and be moved. *
    How did I do?
    [image: Happy]
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    Satisfied]
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    Unhappy]

    Click on a face to provide feedback on our performance!



    [image: upload-b79bd0820e21c977ed5bc5c108c3e48d.]

    ...
  • BJoanna
    Replied on September 21, 2018 at 7:34 AM

    You're welcome.

    Feel free to contact us if you have any other issues or questions. 

  • Anista_01
    Replied on September 21, 2018 at 8:43 AM
    You guys rock! and are worth every cent... !!
    Thank you for making my life both easier and rewarding.
    Have an awesome week-end.
    Ta
    Dujon
    *PS.. My new found respect and admiration for Shane Webcke, Footballer,
    son, father, and now QLD Safety Ambassador. Listen to his story
    and be moved. *
    How did I do?
    [image: Happy]
    [image:
    Satisfied]
    [image:
    Unhappy]

    Click on a face to provide feedback on our performance!



    [image: upload-b79bd0820e21c977ed5bc5c108c3e48d.]

    ...