New Submissions Spreadsheets

  • tjlphd
    Asked on September 19, 2018 at 10:15 PM

    I'm hoping you can restore the system to before yesterday when you introduced the new submission spreadsheet.  My forms work fine right up to the point of submission, then things bog down, errors occur.....

    For example, Yesterday I was able to get my form to redirect to a website when submitted.  Before that I got a "thank you" for completing the form.  Now neither of those things occur as I've changed the form back and forth with this regard.

    There is some code that is related to your new submission process that is causing this problem - it appears.

  • Nik_C
    Replied on September 20, 2018 at 2:51 AM

    Are you referring to this form https://www.jotform.com/build/82466296884171?

    Since that form's thank you page is this one:

    1537426180Screen Shot 2018 09 20 at 8 Screenshot 10

    Please let us know the form you're working on so we can check further if the issue persists.

    Thank you!

  • tjlphd
    Replied on September 20, 2018 at 5:37 AM

    yes:  https://hipaa.jotform.com/build/82466296884171  but also:

    https://hipaa.jotform.com/build/82534050789159


    These are the only 2 I tested.  I will test all the forms today and let you know how they all work.

  • Adrian
    Replied on September 20, 2018 at 8:39 AM

    I have tested your form and the Thank You page is being shown.

    1537447112sss Screenshot 10

    Please try clearing the cache of your browser or using a different browser.

    If you are having any issue while submitting the form, we would appreciate if you can post a screenshot of the browser's console here.

    How-to-get-a-console-report-from-most-common-browsers

    How-to-Post-Screenshots-to-Our-Support-Forum