What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't log into Jotform - everything was fine yesterday

    Asked by guest_23363586499065 on December 19, 2012 at 11:39 AM



    I renewed my subscription and everything yesterday and am a registered member but I can't log in to Jotform. I have some urgent work to do and this is a real problem. 


    I have tried my user name and resetting password but it doesn't recognise my username anymore - lucy@geventm.com


    Please help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on December 19, 2012 at 12:11 PM


    You username is GEMEvents with email address associated to this account as, lb@******productions.com.

    No such user for the email address,  lucy@geventm.com.