Not receiving the forms via Email

  • Terry Bush
    Asked on September 20, 2018 at 9:11 AM

    We removed our email from the blocked list and have tested it but we are still not receiving the forms to my email.  What can I do to fix this problem?

    Thanks,

    Terry

  • Richie JotForm Support
    Replied on September 20, 2018 at 11:01 AM

    I have checked your mail logs and we are sending notification emails.

    Not receiving the forms via Email Image 1 Screenshot 20

    Kindly check your spam/junk folder or white list our sender domains.

    Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains