Forms not being handed off to Mandrill for delivery as of 6:35AM CDT today (Sept 20th)

  • outugo
    Asked on September 20, 2018 at 11:06 AM

    All forms on our account that are configured to send via Mandrill have stopped being received by Mandrill as of 6:30AM today.  Forms being sent direct from Jotform to recipients continue to be delivered - though both delivery confirgurations  continue to report in the Jotform Activity Log for Sent Mail  as "Sent". We've also reviewed our Mandrill outgoing mail log for today and as of 6:30AM they are not showing Jotform handing any off to attempt delivery or any delivery outcomes.  

    Please check the status of our API connection to Mandrill over the last 4 hours to see if the failure can be identified.

    Thanks

  • Kiran Support Team Lead
    Replied on September 20, 2018 at 12:44 PM

    I have tested the Mandrill setup using my test account. It seems that there is an issue with the Mandrill. Please allow me sometime to check with this and get back to you with relevant information. Meanwhile, could you check with Mandrill if there is any issue from their end as well.

    Thank you for your patience.