Is there any way I can receive my entries in different email thread?

  • barronhtx1
    Asked on September 20, 2018 at 1:07 PM

    Is there any way I can receive my jotform entries in different email thread? I'm using Gmail.

  • Jan
    Replied on September 20, 2018 at 2:25 PM

    This is happening because the Conversation View option is enabled in Gmail. If the email subject is the same, it will be grouped into 1 email thread. The solution is to turn off the Conversation View option in Gmail or set the email subject dynamically.

    You can turn off the Conversation View in the Gmail Settings > General tab (https://mail.google.com/mail/u/0/#settings/general). Look for the Conversation View option and turn it off. Don't forget to scroll down and click the Save Changes button after.

    Is there any way I can receive my entries in different email thread? Image 1 Screenshot 20

    Hope that helps. Thank you.