We are not receiving emails.

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    Asked on December 19, 2012 at 01:35 PM


    We set up this form in November. It has been working till yesterday but after that we are not receiving emails.

    I also tried creating new notification email. It sent one email and then stoped. We tried changing many things but it did nto work. Will you please check and solve this problem asap.


    Nayyer Islam 

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    Answered on December 19, 2012 at 01:44 PM

    Hi there,

    Sorry for the inconvenience that may have cuased. By changing your form's notification sender email address to norepyl@jotform.com and whitelist JotMail's IP's Addresses should solve the problem.

    Thank you!


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    Answered on December 19, 2012 at 01:44 PM

    I have the same problem: it seems since a few days notification mails are not sent anymore: they are not in my spambox on the server!

    And a testmail from jotform and 3 mails I send through didn't get to my server either.

    Before it was working allright!

    Els AW

    my sending adres: atc@studiokuuks.nl

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    Answered on December 19, 2012 at 01:46 PM

    @ElsAW you issue has been addressed in your own thread.