What is the difference between Autoresponder and Notification emails

  • Clintluna
    Asked on September 20, 2018 at 5:06 PM

    I'm a little confused about the email settings....what's the difference between "Autoresponder" and "Notification"? 


    Questions for this form: https://form.jotform.com/82626985569174

    Under Autoresponder, There is "Reply-to Email", and "Recipient Email" and "Sender Name" .... Is this currently just sending an email to me, or also to the person that is filling out the form? If it's sending an email to the person filling out the form, are they seeing the email come from JotForm or from my email address? Also for the reply-to email address, does this allow the person that fills out the form to reply to an email they receive? And if so, who does that email go to?


    Under the Notifications section, This is just sending a copy of the form to the email address the user enters as well as myself? The "Sender Name" is also set to JotForm, does the customer / person filling out the form see JotForm in their email? What is the function of the "Reply-to Email" in this section?


    Thanks.

  • jonathan
    Replied on September 20, 2018 at 6:39 PM

    I suggest reviewing our user guide about this here :

    Explanation of Email Notification and Autoresponder Settings


    Under Autoresponder, There is "Reply-to Email", and "Recipient Email" and "Sender Name" .... Is this currently just sending an email to me, or also to the person that is filling out the form?

    The Autorespnder email will be sent to the Email field form the form that you have set as the Reply-to-Email email address. So whatever the Email address the user put in the form, the Autoresponder will be sent to that email address.

    The user can reply to the Autoresponder email they got. The user's reply email will be sent to the Sender Email you have setup in the Autoresponder Email.

    ---

    In the Notification  What is the function of the "Reply-to Email" in this section?

    That is the reply to email address that the email recipient's will use.

    Example, if you receive the Notification because you are set as the Recipient Email, then if you reply to the email, that will be recipient is the Reply-to-Email from the Notification.



  • Clintluna
    Replied on September 21, 2018 at 2:25 AM

    The user can reply to the Autoresponder email they got. The user's reply email will be sent to the Sender Email you have setup in the Autoresponder Email.

    Okay so right now the SENDER EMAIL here is "noreply@jotform.com", so if the user replies to this email then it doesn't come to me and just doesn't get a reply, correct?

    Can I change this so those that receive a copy of this form see that it's from me? Will this affect the ability of the form to send?


    That is the reply to email address that the email recipient's will use.


    Example, if you receive the Notification because you are set as the Recipient Email, then if you reply to the email, that will be recipient is the Reply-to-Email from the Notification.


    Okay, so do you mean that I (as the recipient email) can reply to the email I receive and it will go to the email address that the user input? T


    Thanks



  • Ashwin JotForm Support
    Replied on September 21, 2018 at 7:07 AM

    Okay so right now the SENDER EMAIL here is "noreply@jotform.com", so if the user replies to this email then it doesn't come to me and just doesn't get a reply, correct?

    Yes that is correct but you have option to set the "Reply-to Email" address in the auto-responder email alert. When user hit reply in his email client, the email will be sent to reply-to email address which you have configured. Please check the screenshot below:

    1537527837replyTo Screenshot 10

    Can I change this so those that receive a copy of this form see that it's from me? Will this affect the ability of the form to send?

    Yes it is possible to achieve your requirement. You can use your own email address with SMTP setting as the "Sender Email" of email alerts. You may like to take a look at the following guide which should help you:   https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 


    Okay, so do you mean that I (as the recipient email) can reply to the email I receive and it will go to the email address that the user input? T

    I have already replied this in your first question.

    Hope this helps.

    Do get back to us if you have any questions.