Website Not Loading

  • peachpsychology
    Asked on September 20, 2018 at 8:27 PM

    When I go to the website I see the new platform briefly and then it goes away to a white screen and never loads.  I had previously gotten into the new platform and chose for it to load as the old one and I think it can't find the old one anymore.  Please help. 

  • Elton Support Team Lead
    Replied on September 20, 2018 at 11:47 PM

    So far I have not experienced the same problem. I am able to load the JotForm pages and the form builder.

    Can you please try to clear your browser's cache and try again? You might as well check it with your other browser, perhaps it's specific on the current browser you're using.

    I have tried, MS Edge, IE 10, Firefox, Chrome, all working fine on my side.

    15375015672018 09 21 11 45 28 Screenshot 10

    May we know the browser you've experienced this problem and its version?

  • peachpsychology
    Replied on September 21, 2018 at 6:43 PM
    I've cleared the cache and am having the same problem. It seems that it
    goes to the new platform and then tries to switch to the old one but gives
    me a blank page instead.
    I had used the "Switch to Old Format" button on the top and I think that is
    where the problem lies. This appears to be a problem with Explorer because
    I was able to get in with Chrome. I need Explorer to work if possible as
    well.
    I've gone into settings and there isn't a place or way to change it back.
    If Jotform could just delete that choice I made I would be grateful.
    ...
  • Jed_C
    Replied on September 21, 2018 at 9:32 PM

    We apologize for the ongoing issue.

    Just want to confirm if you are referring to this form's submission page https://www.jotform.com/sheets/81967783690172?

    I believe you are pertaining to the old and new version of submission page, correct?

    Old view

    1537579678new ver Screenshot 10

    New view

    1537579723old ver Screenshot 21

    I just tried viewing the old and new version on my end without any issues.

    To further isolate the issue, please try the suggestions below and see if that helps.

    1). Clear your form cache and browser cache.

    2). Try creating a test form and integrate that with your Google sheets and see if you can still replicate it on that test form.

    3). Try using other browsers

    4). Try incognito mode (if using Chrome) or private browsing (if using Firefox).

    Looking forward for your response.