Why the form is redirecting to build mode as collaborator?

  • Profile Image
    anaisgil2404
    Asked on September 21, 2018 at 03:59 AM
    Hi Im having issues with all the forms. A customer just brought to my attention that when filling the resume writing form it takes them to jotform as collaborator- so they can access the form and modify it. Why is this happening? Im paying the membership to remove the branding and this is not acceptable. Can you fix this issue please
    ASAP
    Get Outlook for iOS
  • Profile Image
    Kiran
    Answered on September 21, 2018 at 04:12 AM

    It is not possible to edit the form unless the form is shared with the collaboration link to the other user or the user has the login information. Additionally, the edit mode of a form cannot be opened while it is embedded on a web page. I have checked your web page and see that is embedded using form embed plugin on your WordPress webpage.

    Could you get in touch with the user and get some information to replicate the issue at our end so that we can guide you in the right direction? A screenshot would also be appreciated.

    Im paying the membership to remove the branding and this is not acceptable.

    As we check your JotForm on the web page, it is not displaying any branding label/footer on the form. Could you check once again and let us know if you are referring to something different?

    We will wait for your response. Thank you! 

  • Profile Image
    anaisgil2404
    Answered on September 21, 2018 at 10:43 AM
    Hi thank you for your email. My apologies, my
    Designer told he embedded the wrong link. Again sorry for the inconvenience.
    Get Outlook for iOS
    ________________________________
    ...
  • Profile Image
    Kiran
    Answered on September 21, 2018 at 11:24 AM

    No problem. Glad to see that the issue has been identified and resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!  

  • Profile Image
    anaisgil2404
    Answered on October 11, 2018 at 08:43 PM
    Hi,
    A client is trying to make a payment on the resume writing service at www.wewriteit.ca and is not working can you look into this please
    Get Outlook for iOS

    ________________________________
    ...
  • Profile Image
    BDAVID
    Answered on October 11, 2018 at 09:27 PM

    Your new question will be addressed in a separate thread: https://www.jotform.com/answers/1607975