PDF Embedder No Longer Working

  • Staffing21
    Asked on September 21, 2018 at 9:59 AM

    I'm Trying to Embed a PDF and it says server error?  It was working yesterday. PLEASE HELP!

    Jotform Thread 1587571 Screenshot
  • DonaldHag
    Replied on September 21, 2018 at 11:19 AM

    Upload the PDF on the cloud like Google drive and share the file link here. I have made the thread private so it will be secure. Using this we can test the PDF upload on our end and assist you to get it working correctly.

    Do share the form URL on which you are embedding this too.

  • Staffing21
    Replied on September 21, 2018 at 11:50 AM
  • Staffing21
    Replied on September 21, 2018 at 11:56 AM

    Everything was working yesterday.  I did notice that Google Crome updated thier browser yesterday afternoon.  I tried Microsoft edge browser and the pdf uploads one page of teh pdf but will not allow it to scroll.  Crome i cant see anything and it gives me the error message stated above. 

  • DonaldHag
    Replied on September 21, 2018 at 12:16 PM

    Thanks for sharing the PDF document. I have successfully embedded it on a test Form here: https://www.jotform.com/82634334671963

    In addition, I have cloned your form and embedded the PDF here: https://form.jotform.com/82635190471962

    I used the latest version of Chrome. It could be an extension of Chrome you added that is preventing the upload or a configuration you have set up for Chrome.

    I notice you tested a different browser and it worked. If possible, try it out on a different computer using Chrome and let us know how it goes.


  • Staffing21
    Replied on September 21, 2018 at 1:06 PM

    Still not working for me.  Can you upload the PDF to my Latest Form created.   Blue Cross

  • Staffing21
    Replied on September 21, 2018 at 1:11 PM

    This is making me crazy.  Jotforms will do my company no good if i cant embed a pdf.  Can you screen share with me and help?

  • DonaldHag
    Replied on September 21, 2018 at 1:34 PM

    As per your request, I have embedded the PDF on your form: https://form.jotform.com/82626961660160.

    The Widget can be repositioned by selecting and dragging it to the desired position. In addition, clicking the properties icon can allow you to edit the view options for the Widget:

    1537550815question properties Screenshot 10

    We apologize for the inconvenience you are having uploading the PDF using the Widget. 

    As recommended, try uploading the PDF using a different device and let us know the results. You can post screenshots to let us know where it fails. This is so we can reproduce the issue on our end and help fix it.


  • Staffing21
    Replied on September 21, 2018 at 2:29 PM

    1537554481Capture Screenshot 10

      


    This is what i get when i try to open teh PDF from the email.

     
    I also cant see the signature when i open a form response? 

  • Staffing21
    Replied on September 21, 2018 at 2:46 PM

    1537555589Capture Screenshot 10


  • Staffing21
    Replied on September 21, 2018 at 2:59 PM

    No teh Embedder still wont work for me.  Theose are additional issues. 

  • Victoria_K
    Replied on September 21, 2018 at 3:32 PM

    Hello,

    It seems that there are multiple issues on your side and in Chrome browser only, which are blocking our servers. Have you installed additional plugins/extensions for Chrome with the latest update?

    I can also suggest to try clearing cache and cookies of the browser to see if this can make things better.