Can't edit email content on form submission

  • DanielRadulescu
    Asked on September 21, 2018 at 11:58 AM

    Hello, I have a form that I am using to process a caregivers application fee in our account. I tested this form and wanted to go ahead and edit the email content to resemble the other forms that I have. The PayPal plugin seemed to work just fine, however, I cannot edit the email that it coming back to me. Can you please give me a hand? When I click into the table it instantly clicks out of it. I cannot even copy the HTML that I used in another for to edit that. Any ideas?

  • Kevin Support Team Lead
    Replied on September 21, 2018 at 1:07 PM

    I have been testing using your form and I cannot replicate the issue you mentioned, I was able to edit the email template without any issues, example: 

    Cant edit email content on form submission  Image 10

    I would recommend you to try clearing your browsers cache and see if that helps. 

    If you keep experiencing the issue, please let us know which OS and browser you're using. 

    Looking forward to your response. 

  • DanielRadulescu
    Replied on September 21, 2018 at 1:38 PM

    Thanks so much! It works perfectly now! :)