What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting a 504 Gateway Timeout

    Asked by phase2solutions on March 03, 2011 at 07:41 PM

    Everytime I go to export my reports I keep getting a 504 Gateway Timeout page. Please advise.

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    JotForm Founder

    Answered by aytekin on March 04, 2011 at 12:21 AM

    Try getting it partially. Click on Preferences icon on the right side and select a date range. Then click on the Exce/CSV link.

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    Answered by phase2solutions on March 04, 2011 at 05:41 AM

    This does not work. I now can't even get into my reports again. It says that it is not available between 9am -5pm. As a paying client I am getting frusterated. What is going on?

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    JotForm Support

    Answered by mliz on March 06, 2011 at 07:04 AM

    The switch to the main database server is complete with increase memory

    and cpu power. The export feature should now be working.