What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Add add'l "TO" values to an auto responder?

    Asked by Masalamedia on December 19, 2012 at 06:33 PM

    We've had a lot of trouble with reliability on notification emails so I need to start monitoring our auto-responder emails. Problem is, it doesn't look like there is a way to add additional recipients to an autoresponder email. Is that correct?

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    JotForm Support

    Answered by liyam on December 19, 2012 at 06:47 PM

    Hello Masalamedia.  For autoresponders, you can only have one recipient.  But you can add multiple recipients for e-mail notifications separating each by a comma (,) or a semi-colon (;)

    Comma Separated Email Addresses

     

    You can also create more email notifications/autoresponders if you wish by editing your form, click Email Alerts > Add New Email button

    If you're having issues on receiving email alerts to your email account, you can ask your service provider (if you have a private domain name email address) to whitelist the following IP addresses:

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    If you have other questions or concerns, please do let us know.

    Thanks.

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    Answered by Masalamedia on December 19, 2012 at 06:54 PM

    Is there someone at Gmail I could email/call about the IP addresses you suggest? Can't see any place in my Gmail account to add those

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    JotForm Support

    Answered by liyam on December 19, 2012 at 07:21 PM

    If you're using Google apps account for your domain, you can do the following steps to have these whitelisted:

    To add IP addresses to your email whitelist:

    1. Sign in to your Google Apps administrator control panel.
    2. From the menu at the top of the page, select the Settings tab.
    3. From the left-navigation menu, click Email.
    4. From the Email settings page, click General Settings.
    5. In the Organizations section near the top of the page, highlight your domain.
    6. In the Email whitelist section, enter the IP addresses of your contact's domain host to make sure any mail originating from these IP addresses are not labeled spam. If you would like to add more than one IP address, enter an IP range in CIDR notation or separate each IP address with a comma.
    7. Click Save changes.

    Source: http://support.google.com/a/bin/answer.py?hl=en&answer=60751

    Please let us know if you have more questions.

    Thanks.