Integration with Constant Contact

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    jkeyworth
    Asked on December 19, 2012 at 07:12 PM

    I've tried several times to integrate Jotform to CC. I've followed the directions but to no avail. Nothing is showing up in the selected CC list. Can you help?

     

    Jon Keyworth

    jkeywoth@me.com

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    jonathan
    Answered on December 19, 2012 at 07:45 PM

    Hi Jon

    Can you please give us more details.

    Does it have any error message when integrating? You should have a CC list already setup in your CC account -- this will be use in the integration.

    If you believe you have everything setup properly already, can you try reloading your browser and redo the jotform re-integration process to CC again.

    Please update us of the results.

    Thanks.

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    jkeyworth
    Answered on December 19, 2012 at 07:48 PM
    I'll be happy to. Thank you for your quick response. I do not get any error message.
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    cettox
    Answered on May 10, 2013 at 10:47 AM

    Hi jkeyworth,

    I investigated the issue so far, there seems no problems on our side. The submissions data correctly submitted to Constant Contact, and they correctly stores the new contact information. The problem is that their GUI implements a serverside cache to improve performance, and any changes through api does not sometimes propogate to GUI.

     

    They also confirm this behaviour on the following link:

    http://community.constantcontact.com/t5/Developer-Support-ask-questions/Does-the-API-cache-lists/td-p/46075

     

    You may try to add some dummy contact to the list and remove it to delete GUI cache. If your problem is not solved you may contact us again.

     

    Thanks.

     

    Have a nice day!