My account in locked! (Autosuspend)

  • Annael
    Asked on September 23, 2018 at 5:25 AM

    Hi, 


    While I was editing forms on my account, my account got locked. Impossible to login again and I have the message (Autosuspend).

    Please unlock it.


    Thanks,


    Regards

  • liyam
    Replied on September 23, 2018 at 6:07 AM

    Hello Annael,

    Can you please tell us your username or email address of the account in order to ensure that we are looking at the specific account with the issue?

    Thanks

  • Annael
    Replied on September 23, 2018 at 10:43 AM
    Hi,
    it is account Annael and email annael23@hotmail.com
    Envoyé de mon iPhone
    Le 23 sept. 2018 à 12:07, JotForm > a écrit :
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by liyam
    Hello Annael,
    Can you please tell us your username or email address of the account in order to ensure that we are looking at the specific account with the issue?
    Thanks
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  • Mike_G JotForm Support
    Replied on September 23, 2018 at 11:57 AM

    Thank you for the additional information. I have checked the account and discovered that two of your forms were found suspicious by our anti-phishing system.

    Open Street Fishing 2017 and Open Street Fishing 2018.

    I have checked both forms and I can verify that those forms are clear.

    Your account has now been reactivated and you should be able to log in to your account without any issue.

    If you have other questions or concerns, please do not hesitate to let us know.